Here’s what our past clients have had to say. Comments, reviews and testimonials are roughly arranged in chronological order. You can also see photos in our gallery that our clients took while on tour with us.
These people have just returned from their China trip that we arranged for them. Here are their comments regarding the trip:
First and foremost are the guides we had. They ranged from good to outstanding with Grace and Jeremy being at the very top. It is Jeremy that I particularly want to discuss with you. Janet and I have had the good fortune to have visited a fair number of countries and to have used a fair number of guides. There are only three that stand out for us and two are in China. Our first great guide was in Liverpool, England. The second was Grace in Beijing and the third is Jeremy. Of the three Jeremy is at the top of our list.
From the minute we met him we knew he was going to be exceptional, and he never let us down. His knowledge, warmth, and constant concern that we were having a great time sets him apart. Please understand that Grace in particular exhibited these same characteristics, but Jeremy went above and beyond. He brought the real China to life for us. In a trip full of high points, our adventure in the mountains was the top (no pun intended). I will always remember the hike Jeremy and I took through the rice fields. It was truly amazing.
As you know, I left my memory cards in one of our hotels. I was beside myself when I discovered the loss. I called Jeremy and he immediately, with the help of your office, jumped on it. I never expected to see them again. You can only imagine my happiness when I got Jeremy’s text that they had been recovered. I will be forever in his debt for locating them for me. I can only hope you know what a gem you have in him. He is a credit to your company and his country.
The other matter I want to mention to you is how responsive your office was on both our concern with the location of one of our hotels (which had nothing to do with you) and the loss of my memory cards. When traveling to a country where English is not widely spoken, we need to be able to rely on our guides and travel company. We were so pleased with our experience in China. In fact, I can honestly tell you it’s the only country I’ve traveled to that I plan to return to.
David & Janet S. – Wayne, NJ (private tour in China, June 2014)
We had a really, really great time in China!! We really think very highly of both guides, and drivers.
We filled out the form before we went to the Mosque in Xi’an, and I was surprised how very special it was. Originally we were scheduled to visit the Mosque in the afternoon. Our guide suggested we postpone the Mosque until the morning when it would be cooler. I’m so happy she did because not only was it more pleasant temperature wise, there were very few people. I think we arrived at about 10:00 am.
Thanks for your help, we had a very enjoyable and memorable trip, we would not change anything!
Rae and Eric P. – Portland, OR (private China Tour, June 2014)
We loved our trip! And, we would definitely recommend Access China to friends wanting to travel to China. We especially appreciate your advice and quick responsiveness to all of our questions and concerns before our trip. And, also for respecting our choice not to spend time shopping.
At each and every stop, our guides and drivers were right there and we located them very easily at the airports. That really reduced the stress of arriving in unknown places. We were lucky with our flights being on time. And, with the exception of one day in Beijing, we were incredibly lucky with the weather.
We loved our itinerary. It was wonderful to visit really varied locales. And, thanks for adding Lijiang into the itinerary. It was a great experience. The Crowne Plaza is also one of the most beautiful and comfortable hotels I’ve ever stayed in in my life. In fact, all of our hotels were great. We also really loved the Li-an Lodge in Ping An. A beautiful hotel and the young women on staff there were so friendly, professional and welcoming. Just lovely ladies. The Red Wall in Beijing was a delightful place to stay, too.
We especially loved our outdoor times: biking, hiking, climbing to grottos and to Ping An and walking everywhere. I ended up with some altitude sickness in Lijiang (unfortunately, I didn’t know what had to be done to prepare for altitude — or didn’t pay attention to it — so Jim and I did not hike in the Yak Meadow. By the following morning, I was 100%). Michael and Lynne really enjoyed that day. In general, those days were really great.
So, thank you, Moosa, to you, to Rachel and to the whole Access China team. As I mentioned, we will all definitely recommend Access China to our friends.
Sue F. – ON, Canada (private, May 2014)
We were very pleased with all the arrangements- the guides were great and ALWAYS prompt, as were the drivers. We especially appreciated the flexibility and the extra lengths they went for us.
Thanks for all your help, it really was quite a trip.
Rebecca M. – Tucson, AZ (Private China tour, Apr 2014)
Words absolutely fail me when, since being back in TO, friends & family have asked me how my trip was. “Incredible” barely scratches the surface!
You and all of your colleagues & assistants who were with us, including particularly Lokesh of course, were helpful, friendly, fun-loving and tirelessly thoughtful. Our every need was considered, even to the point where we were checked in for flights and given our boarding passes. True luxury!
My head and I will need weeks and possibly months to absorb all the complexities and beauty and history and beauty of our trip together.
Bless you for your part in making it such a wondrous experience!
Liz R. – Toronto, ON (Group Tour to India, January 2014)
Thank you for a spectacular India trip! Our senses were fully engaged with the cacophony of noises, dazzling colours, powerful tastes, and variety of smells both good and bad. As with your other journeys, the sites, accommodations, and experiences were outstanding. You and the team made it all appear so seamless which is quite a feat given the many encounters and events. It was also wonderful to share it all with such a congenial group.
We really enjoyed and appreciated the whole experience and your gracious company. Thanks again.
Linda H. – Toronto, ON (Group Tour to India, January 2014)
Our trip was wonderful and the service outstanding. We were specifically pleased with the driver and guide in Lijiang who helped us deal with a cancelled flight.
The guide booked us into a wonderful hotel and provided us with additional tour opportunities during our one day extension. We appreciate the service your agency has provided for both of our China trips.
Thank you very much,
Kari W. – Aloha, OR (Private China Tour, November 2013)
I am sending a big thank you to you for all of your hard work in the planning of the trip to India. It was a wonderful adventure, so well organized with so many special details which I know take a lot of planning. Our farewell evening was magical. The group was great and I already miss all the interaction and all the fun.
Diane F. – Toronto, ON (Group Tour to India, January 2014)
Moosa, my dear, I was thrilled and so excited to be in China! It was one of the best experiences of my life. The scenery exceeded any expectations. I also felt safe and was treated with respect by all. I am very grateful to so many for making this journey possible and appreciate the patience you have had in working with me. Thank you for your willingness to put together my final itinerary under such notice and for such a brief trip.
Overall my comments are all positive. Each of the three guides assigned to me were compassionate and competent. They were each a delight to spend time with and each so different one from the other.
I accomplished everything that I had hoped for…walked the Badaling part of the Great Wall, hugged a panda, took a boat on the Li River to see the limestone bluffs, and viewed the rice terraces; and, had a better time than I ever imagined.
I continue to be absolutely thrilled with having gone to China! I do hope to return and I would suggest you, personally, to anyone who is looking for someone to work with in planning an excursion.
Valerie B. – Phoenix, AZ (Private China Tour, October 2013)
I did want to get back to you and tell you that everything went very smoothly in Hong Kong. The tour guides were on time and very knowledgeable. We were met at the airport and transported to our hotel. The hotel was perfectly located on Nathan Blvd and was very nice.
I believe we had a very comprehensive exposure to the islands in the short time we were there.
You did a great job and I would certainly recommend you to friends visiting the area.
Joe P. – Franklin Park, IL (Private Hong Kong trip, September 2013)
We had a spectacular trip. Access China Tours did a wonderful job and we would definitely recommend your company to others planning a trip to China. We loved all of the places we visited. Each guide was knowledgeable, punctual, friendly, and fun. My only suggestions would be (1) to make sure all vans have high powered air conditioning if traveling during the summer; One or two vans had AC, but it did not work as well as we would have liked, and (2) try to provide restaurant options that have a few western choices. While all of the restaurants we visited were very high quality, it is an adjustment for westerners to eat only Chinese food, so some western choices would have always been welcomed. This was a trip of a lifetime that created memories that we will always cherish.
Attached are a few pictures from the trip. Feel free to share them as you see fit.
Thanks again for everything!
C. and J. Saldana – Carrollton, TX (Private trip, July – August 2013)
We had a great trip!! Everything went smoothly and we didn’t get sick!! I’ve misplaced the evaluation form you sent in the packet. If you would kindly send another, I’ll be happy to fill it in. It’s definitely very positive.
Our guide in Singapore, Derek Chia was wonderful. He became our driver and invited Jeck Tan to serve as guide – both actually shared along the way. Derek’s Toyota Camry was a comfortable delight for our travel around the city. Although not so large in area, it was amazing how far we traveled on various roads in Singapore!! We covered the items listed on your itinerary and they made a couple of adjustments so we could see Mount Sophia (where I used to stay with a friend) and the new site of Trinity Theological College which used to be on Mount Sophia. Both Derek and Jeck were very thoughtful of our needs and helpful getting in and out, walking etc.
In Kuala Lumpur, we had Thomas Ng as our guide and he, too, was excellent. We had a couple of different drivers. We had one small problem that they quickly adjusted. We were met at the KL airport with an 8-10 passenger van and learned that this would be our transportation to the Cameron Highlands, a five hour drive. In addition to its being difficult for Ibby to get in and out of, the van was not very comfortable for a long trip. So we asked for a sedan for the Cameron Highlands trip. The next day the driver came with a small Hyundai sedan for our sightseeing in KL and we agreed that would be OK for the longer trip. For the trip to Melaka, a different driver had a very comfortable Camry!! Vivian was very helpful and solicitous of our needs. She came to the hotel to inquire about the auto arrangements and later called to see how things were going. The bus trip from KL to Singapore went well – as Saturday approached we were a bit concerned with the idea of a double-decker bus because Ibby has some difficulty with stairs, but she managed them OK; after the rest stop, she stayed in the lower conference area of the bus, which was not occupied.
Thomas was also very adaptable and helpful. Initially, they had planned for the driver to take us to the bus on Saturday without the guide, but at my request, Thomas came along to insure there was no problem. Derek then met us in Singapore and took us to the hotel, and then to the airport early the next morning.
Our guides, Derek, Jeck and Thomas were well informed, thoughtful of our needs, flexible and offered suggestions of other things we might be interested to see. During our sight-seeing, I often wondered if the car and guides were available just for the outlined itinerary or for blocks of time (like a morning or an afternoon). That never seemed to be an issue, and I didn’t feel rushed through our visits.
Also, we were delighted with each of our hotels – they were well-chosen. In Singapore and KL, both hotels were near a shopping center with numerous food courts – so we had wonderful meals and, especially in KL, not too expensive!!
So thank you very much, Mark for making these arrangements. We would highly recommend these arrangements to others. I haven’t begun to sort pictures yet. If I come upon any interesting ones, I’ll share them!!
L. Turnipseed – Lansdale, PA (Private trip, July 2013)
Access China Tours diligently responded to my concerns and needs during the planning process and once on the tour, your service was thoughtful, caring and professional.
We had a wonderful trip and I want to thank Moosa and Michael Zheng in Beijing for putting together the perfect itinerary for my family. This was a very important trip for my grandchildren whose heritage is linked to China. Your efforts made it an exciting and memorable experience.
My sincere thanks to you all.
D. & M. Schwartz – Green Valley, AZ (Private family trip, June 2013)
I just wanted you to know how pleased I was with our trip. Both Eric (our guide in Xi’an) and Henry (our guide in Beijing) were wonderful. They shared the history and background of the sites to which they took us and were flexible when we wanted more or less time in a site. I would recommend your agency to any of my friends who want to visit China.
Please pass along a message to Henry telling him that we had no trouble getting to Hong Kong with our package.
Elise Lev – Newark, NJ (Private trip, May 2013)
Oh my gosh! I am so sorry I thought for sure I had sent you an email. I absolutely loved my trip. I have raved about it and you to everyone. You did such an amazing job listening to me and putting together a wonderful experience.
There was not a single part of the trip that I didn’t like. Even certain places that weren’t as amazing as I thought they would be were wonderful learning experiences, because everywhere I went I saw and learned something.
After all my worries about the food, I had so many amazing and enjoyable meals. The vegetables were the biggest surprise–so many different kinds and all so delicious.
The guides were incredible. I enjoyed all of them and really felt well taken care of. . .
My favorite experiences were hiking around Lonji after a huge rainstorm and seeing all the wet rice terraces glistening in the sunlight, and seeing the Great Wall almost empty under blue skies in the snow! I enjoyed every ritual at every Buddhist and Confucian temple–and I particularly loved going to little hole-in-the-wall restaurants on my daily drives.
Thank you for everything you did to make this a trip of a lifetime.
All best and much gratitude,
Victoria P. – Santa Fe, NM (Private trip, March 2013)
We had a wonderful trip. The guide and driver in each city were very pleasant and accommodating. All hotels were very nice. The mountain retreat forgot to tell us about our room change when we checked in so ended up moving our room for us while we were out touring. We thought the 2nd room was very nice and had a great view and a more private bathroom. The only downside was that it was in a separate building from the lobby and restaurant. Have you stayed there? I think I would have preferred staying in the other room both nights rather than moving–it was very nice. But, in any case it was a beautiful space to be in.
The food was very good and each guide was very helpful in making sure we were able to follow our vegetarian diet. If I had it to do over again I would have booked the elite restaurants at lunch instead of dinner (maybe they are not open for lunch?). Pure Lotus in Beijing was amazing–beautiful setting and fantastic food! But we were so tired from our excursion to the wall by the time we got there–I wish we could have enjoyed it earlier in the day (we had also had a late and very large lunch that day). I don’t think we could have know that ahead of time.
These are very small things–we had a wonderful trip and will highly recommend your company to any family we know traveling to China. Thank you for all your work in making our trip so comfortable and fun!
T. Hilliard – Redlands, CA (Private family trip with young children, March 2013)
We loved the trip. Thank you for all your help. We did fill out the questionnaire we received from our last guide in Beijing. I hope you received it. Ben, our guide in Shanghai was so wonderful. We all loved him and thought he was just the best. I am happy to be a referral for you. Let me know if you have any other questions. I will try to send a photo of us with Ben.
Judy W. – Washington, DC (Private trip, January 2013)
We had a wonderful trip. Our guide David did an excellent job. He was particularly enlightening when we were in the Buddhist temples. We would have missed much of the symbolism without him. He also sensed that Kate and I had a particular interest in that area and found ways to enrich that experience.
He did a great job of describing the history of the Water Village and of Hangshow(sp) giving us a sense of the rich history and tradition behind both places.
He also sensed when two very tired tourists needed some quiet time.
We found the traffic in Shanghai to be insane. Our driver did an excellent job of getting us from point A to point B quickly, but we have to admit we couldn’t believe how aggressive motorists were. Even as pedestrians our hearts were in our mouths. I don’t think I could ever adjust to that congestion.
The hotels were excellent. We thoroughly enjoyed the Shanghai Central. We also found some quiet time to decompress there.
The meals that were provided for us were enjoyable and of high quality. Even I eventually was able to use chop sticks. David did an excellent job of ordering.
The one thing that we may have changed would have been to take the train back to Shanghai from Hefei. Between travel time to the airports security etc., it was about the same time difference and the train was more comfortable.
Thanks for arranging our trip.
P. Pappas – Boston, MA (Private trip, December 2012)
Hey there! We had the BEST trip! Honestly, I’m so glad that we used your services. We
were able to just relax and go from place to place- we didn’t have to worry about how to get there or what time it closed- we just enjoyed where we were. We enjoyed immensely the ability to have conversations with our guides- so interesting to be able to ask a Chinese person for their perspective. We enjoyed John (JinLiu) in Mutianyu Beijing- it was great to have a young guide. And then Wilson in Hangzhou was wonderful also- we had the best guides!
Thank you very much for helping us arrange everything. It was great to be able to change things around as we went too- very flexible.
Cynthia P. – New York, NY (Private trip, October 2012)
Thanks Mark. It was an amazing trip and I was delighted with the service provided by your company and our guides. I have recommended you to anyone considering a trip to Asia and would certainly highly recommend the benefits of a private tour. It was a memorable experience and I would return to China.
Holly T. — Manitoba, Canada (private trip, October 2012)
We want to thank Access China Tours for the absolutely incredible experience we had on our China tour as part of the Panda Volunteer Program.
After visiting all the zoos in the United States that had pandas we decided we wanted to go to China to see the pandas there. We searched the internet for “China panda tours” and found Access China Tours; and what a find it was! We were excited to find a tour of China that included not only a visit to a panda reserve to see pandas, but one that worked with Pandas International to schedule us to spend two days volunteering at a panda reserve. The tour included all of the highlights of China, plus the experience of actually working with pandas.
Access China Tours was wonderful to work with. We booked our trip several months in advance, and regularly checked their website for new information. We anxiously read reviews from people who had traveled with ACT. Reviews were always positive, and with each review we read we grew more excited.
Our entire trip was as close to perfect as it could be. From our arrival in Beijing to our departure in Shanghai, ACT could not have taken better care of us. The guides, hotels, attractions, food, and of course the panda experience at Bifengxia Panda Center, were all great.
We have traveled with other tour groups . . . ACT surpassed them all. We highly recommend Access China Tours. They do a terrific job of putting together a totally awesome trip!
THANK YOU ACT!!
Ralph & Kathy C. — Bountiful, UT (Panda Volunteer Program, September 2012)
I totally enjoyed the trip!!!!!! It exceeded all of my expectations…Suzanne Braden spent a considerable amount of time with us which was wonderful and presented us with opportunities that we never would have been able to experience at the Bifengxia Panda Breeding Center.
Thank you again for putting together such a wonderful trip!!!!!!
Donna G. – Tempe, AZ (Panda Volunteer Program, September 2012)
We had an amazing trip to China. We did fill out the evaluation form and left it with the concierge in Hong Kong; you should have it by now. We think Access China did a great job and would recommend your company to those looking for a private or small group tour of China. We loved being the only participants for our tour…just as you all predicted!
The guides were friendly, well informed on all the sites, provided lots of information both on historical and practical topics,and were able to rearrange the itinerary when needed to best use our time in each city. They were willing to do whatever it took to make sure we were getting the most from the trip. The drivers were friendly and careful and the vehicles’ air conditioning very welcome throughout the tour.
All the hotels were lovely with all the desired amenities and well located. We were so happy to return to a first class hotel room after a long day of sightseeing.The breakfast buffets included everything one would want to eat in the morning. We did not have any other meals in the hotels. One thought for you: the hotels in Xian and Hangzhou have two wings and we were assigned the wing which required us to walk to the other one for breakfast. Not a problem for us…but it was a 5+ minute walk up and down steps each way and would be an issue for a client with mobility problems. The hotel wings that include the restaurants would probably be preferable. I did notice both hotels had golf cart shuttles between the two wings and guests waiting for them.
The flights in China ran smoothly, pretty much on schedule with no problems checking in, retrieving baggage, etc.
We enjoyed all the sites and activities, obviously some more than others, such as Great Wall, Terracotta Army, Shanghai museum, Li River cruise, but were pleased that even our non favorites were included, as they gave a broader perspective to our trip. Using information from our guides and our own research we made good use of our free time and managed to have good dinners in local restaurants on our own. We are also grateful that there were not too many “shopping stops” as we are definitely not shoppers!
Thank you for arranging an outstanding tour.
If you have any questions, please contact me.
Stanley & Ann P. – Mclean, VA (Golden Passage Tour, September 2012)
We had a great trip in China. Everything went well except for the weather. It was sunny in Xian, overcast in Beijing and pouring rain on our last day.
When we arrived in Xian, our tour guide, Sissy, met us at the airport and she gave us a beautiful fruit basket. It was very sweet of her. She spoke English very well. Our van and driver met us at the parking lot, just across the street. He was prepared with a small cooler box with some cold bottle waters. The check-in at the Sofitel hotel went smoothly. Our connecting rooms were huge, modern with comfortable beds and nice bathrooms. The buffet breakfast had a wide selection of food – asian & western. Our tour went very well. The two restaurants (Dumpling house & Wen Hao) were very good. We got a private room at both places. Our only complaint was the dinner at the Tang Dynasty. It was a buffet sytle dinner. The quality of food was bad/terrible. There were too many people/tourist mostly foreigners who were eating there because they were going to see the show. I don’t think you should send your clients to this restaurant if they are not going to see the show. I’m sure there are better restaurants in Xian.
In Beijing, Mark, our tour guide greeted us at the airport. He’s very nice, polite, and spoke English very well. Our hotel, the Grand Hyatt, is centrally located. Nice big swimming pool, but the rooms are outdated and carpet in the hallway was smelly. The two bedroom suite was comfortable and quite spacious. We had a good tour and visited most of the sights. The only disappointment was at the Great Wall. It was raining very hard and thick fog. We took the cable car up to the top, but we couldn’t see anything. When we left the city that Sunday morning, we were not expecting that the rain would be heavy. I was the only person that brought an umbrella. However, Mark was really nice and went to buy us all the cheap plastic ponchos. Even with the ponchos, we were still wet. I think it would be a good idea for the tour van to be prepared with a few umbrellas in case of rain. We enjoyed all the restaurants in Beijing. I just wished that I could eat more peking duck. The Baijia imperial restaurant was very interesting. The courtyard is beautiful.
All in all, everything went well. Thank you for arranging the trip. I would definitely recommend your company to anyone who’s planning a trip to China.
Immie S. – Los Angeles, CA (Private Family Trip, June 2012)
We had a fabulous time. All the arrangements worked fine from the very useful pre-travel information you sent to us to the travelling itself. We were met at every point by our guides and drivers, all of which were very good. The content was excellent – covered the important sites in the short time we had. Most of the restaurants were very good, in particular the Peking duck meal in Beijing was excellent. The hotels in Beijing, Xian and Shanghi were very good, but the hotel in Chengdu was fantastic. It was wonderful staying in such an authentic Chinese building with lovely Chinese touches, such as the porcelain decorated sink – perfect. The one grumble I would have is the hotel in Ya’an. The Ibis hotel was way below the standard of the other hotels. Perhaps we were spoilt by the other hotels, but elements such as grey thinning towels, ineffective aircon, unhelpful reception staff and very lacking breakfast meant the 3 night stay there was not enjoyable.
The volunteering at Bifengxia could not have been better. I think we were very fortunate that it was just 4 of us, so well worth the extra payment and thank you for still running the trip for us. As a result we all had time with the pandas, feeding them and sitting with them, after having cleaned out their rooms of course, which was hard but still enjoyable work! Thank goodness we didn’t get stuck in the office. We did have a student working with the pandas with us though, which was fortunate as he spoke English. If he had not been there it might have been a bit more difficult as I am not sure the keeper’s English was very good.
All in all it was a fantastic holiday, very well organised and executed. Thank you! Glenda posts reviews on Tripadvisor and will be posting one about our trip and giving well earned praise to your company.
Thanks and kind regards
Julie C. & Glenda C. – Kent, UK (Panda Volunteer Program, May 2012)
Watch a video here of photo shoot with baby panda at the Chengdu Panda Breeding and Research centre submitted by our volunteers.
Here is another video describing the different tasks at the Panda Center.
Thank you and all the staff at Access China Tours for such an amazing trip!! Everything about the trip was perfect…. it was absolutely wonderful!! Our guides in all cities were amazing. We love Joanna and really enjoyed spending time with her in Wuhan. The trip to the orphanage was quite special…Emily was welcomed back with so much love. (There was a huge red banner across the building saying Welcome Home Li Xiao Fang, in Chinese characters!) This heritage trip was so good for Emily….it really helped her fill in some gaps and to understand where she came from and that she was well loved for that year in the orphanage. It was really hard to say goodbye to TuanFeng, Mrs. Li and Ms. Shao.
Emily and Sarah especially loved Chengdu and our guide in that city, Alice. Alice was wonderful with children and I know that both girls would really like to go back there again. Echo was a fantastic guide in Beijing and her daughter ended up spending some time with our girls….a good cultural experience for us all!
The hotels in all cities were perfect and quite nice…..nicer than what we usually stay in in the US. The food was good (especially in Chengdu) and even the weather….can you believe we had three full days of sun in Beijing!?! It was interesting how much China has changed in less that a decade…..it was so different from our time there in 2003!
Cherry, we hope to go back to China again….if money wasn’t an issue, we would be booking a trip right now. We would like to next travel to Xi’an, Kunming, Wuhan (TuanFeng) and of course, Chengdu and maybe even get down to BiFangXia.
Again, thank you for giving us a trip of a lifetime….this trip was an adventure that our daughters will remember and carry with them forever!!
Paige B.- Denver, CO (Private Heritage Tour, April 2012)
I do not often write a company in regards to service that is provided, however i have found an exception to the rule. I have operated a outfitter guide and tour service for many years and feel i am somewhat qualified to critique.
Upon our arrival by train to Lhasa, Tibet, we were met by your representative / guide Ms. Sangmo.
From the moment she said hello at the train station, to the time she had to say goodbye at the China / Nepal border, Ms. Sangmo epitomized a career professional approach to her service.
Yes, the service that she supplied in regards to our tours, palaces, restaurants, visits, and overall trip was superb. She was always on time, she was always willing to give us options of time and scheduling, she was always courteous, and she was always most knowledgeable. When we were in x3 separate vehicles she would write out x3 separate small fact sheets with points of interest and the plan of the day, so we would know where we were, where we were going, and time frames.
She not only dealt with your / our pre-planned schedule articulately, she went out of her way to deal with our altitude and other sickness bouts by accompanying us individually on request side trips to pharmacy and food stores. She checked on us regularly to assure we were prepared for the next day.
But the skill in which she handled the unexpected was exceptional and should be acknowledged. As we traveled from Lhasa to Nepal, there were road closures, checkpoint delays, extreme weather problems, and overall fatigue. At each difficult situation, she kept us informed, made excellent decisions in altering for the problems and proved herself time and again to be a great leader.
One specific incident occurred as we drove the three 4×4 land cruisers over the Himalayas. After the 17,000 foot mountain pass but before Zhangmu, the snow in the road was so high, and plowed so narrow, that it was a tunnel effect and our vehicles were forced to slow to 10-15 mph for long distances. After almost 16 hours on the road we were stopped at a checkpoint and told that we could go no further toward our scheduled stop in Zhangmu, as trucks were coming up from the opposite direction and we would not be able to continue until they arrived in maybe 3-5 more hours.
Now, before we left that day, Ms. Sangmo insisted that all the vehicles were fueled full, she had already assured that everyone had some food and lots and lots of water so we were actually prepared to wait it out, as we really had no choice and with altitude and other ills, most of us were feeling poorly. At that road checkpoint, Ms. Sangmo got out in the cold snow. In time, she returned with information. She had made an arrangements for us to bypass a short way and enter a small village. There she found an establishment, at midnight, that was willing to make us hot tea and rice and a warm room in which to wait out the road snow situation. it was a real reprieve for us, as well, it also made for a much safer trip, as our drivers were also in need of a break. Ms. Sangmo made an otherwise cold, cramped, delay situation into a wonderful experience.
Ms. Sangmo is the exemplification of a truly professional guide in all aspects. I highly recommend her for service. She is an asset to your tour business and will no doubt result in repeat business for you.
Please pass along to her our thanks for a job well done.
Bob I. – Horseshoe Beach, FL (Private Group Tour, February 2012)
We came back last week from China and I’ve just posted a short review on Zicasso, but I wanted to let you know directly that we were fully satisfied with everything that you planned and organized during our trip. We did not encounter the slightest problems there. The guides and drivers were excellent and friendly, always on time, always making sure we were comfortable and satisfied. The hotel rooms were exactly as we had booked. Etc. etc. We had a fantastic trip in China, which all of us loved, and we’re looking forward to going there again soon. The way you organized the trip played a big part in its success. Hopefully we’ll arrange our next trip there through you and your agency.
Edgar M. – Geneva, Switzerland (Private Family Tour, August 2011)
We had a superb time in China. Every aspect of our tour was extremely well-planned and handled with excellence and professionalism. Congratulations to you and the team at Access China, and thank you for your extra efforts in the planning stages.
This was a trip of a lifetime and one that we will forever be glad we made. Access China’s tour was PERFECT for the three of us (me, my husband, and our adult son). Our schedules didn’t permit us to join a scheduled group tour, so we opted for a custom private tour with a local guide and driver in each of the four cities we visited (Beijing, Xi’an, Guilin, and Shanghai). Every step of the process was handled with utmost professionalism by the staff in Canada and the staff on the ground in China. We could not be happier. I would recommend Access China to absolutely anyone wishing to visit China.
The most memorable highlights of our Access China tour of China included walking on the Great Wall (unforgettable and utterly amazing), listening to the retired citizens singing and playing instruments in the parks in Beijing, seeing the Terra Cotta Warriors in Xi’an, meeting a farm widow in her home outside of Yangshuo, the gorgeous scenery on the Li River cruise followed by the incredible Impression Liusanjie light and sound show on the river in Yangshuo, climbing up to the village of PingAn to see the terraced rice fields, and seeing the impressive skyline and experiencing the cosmopolitan atmosphere in Shanghai. We were warmly received by our Chinese guides, all of whom were excellent, and virtually every person we met. We really enjoyed our guides–they were great.
Mary Kay G. – Golden Valley, MN (Private Tour, July 2011)
We had a marvelous experience in China thanks to Access China Tours. Our guide, John, was very nice and helpful, and we will never forget our trip to China. I referred a good friend of mine, and a friend of his to you, and he said you all had worked out everything for his trip in April. Hope he has a great trip as well. Again, thanks for all your help in making our trip memorable.
I. Caban – Florida, USA (Private Tour, March 2011)
I can’t say enough about our guide “Tiger”. I have been on many tours in my life but Tiger made this a memory I’ll never forget!! I would love to have him every where I travel, including my own town, he took time to answer questions as well as gave us time to explore on our own. Tiger is a “HUGE” asset to your company, and if those are the type of guides you have, I will be seeing you and your company again when and if I can afford to come back with my family.
Daniel N.- Louisville, CO (Peking Puck private hockey tour, February 2011)
I just wanted to reiterate that we consider the services provided by Access China Tours to have been of very high quality and exactly according to the agreed-upon plan. We found that John, our guide, was very knowledgeable, considerate, and flexible, meaning that small suggested alterations to the plan were always accepted without hesitation.
The driver was also excellent, especially considering the difficulties posed by Beijing traffic. Our guide in Xi ‘An was also very nice, considerate and helpful. All the contacts were on-time as agreed. The Beijing Hilton Wangfujing was a very comfortable and excellent quality hotel, and also very well located.
Thank you for enabling our first trip to Beijing and Xi ‘An to be a overall wonderful experience.
George M.- Washington DC (Private, March 2011)
We are just back from our overland tour from Dubai to Mumbai. Everything worked perfectly and we enjoyed a marvelous trip. We can only highly recommend to all our friends and relations your agency and your India tour operators. Thank you for everything.
W. & E. Suter—Switzerland (December 2010)
I LOVED the trip! Being with the pandas exceeded my expectations, it was just great. And the trip was very well organized (incl. individual airport transfers), and sightseeing was also great. Tour guides were nice, hotels were mostly good, services (such as unlimited access to drinking water) were superb! Thank you very much!
Please keep my email address listed for your newsletter. Nowadays (in the age of credit cards and Internet) it is no problem for Europeans to book a trip with your agency – and it worked so well this time! Thank you also for your prompt email replies at the time before the trip. It was good to know that we could ask any question by email and always received a friendly and competent reply from you. We felt being well taken care of, which was a very pleasant experience. Thank you very much again and best regards.
Pedra B. – Berlin,Germany (Panda Volunteer Tour, September 2010)
I would like to make special comments about Cherry and Jason. Cherry was outstanding in arranging the tour and working closely with us to fine tune the sites, cities and hotels. She answered our many questions quickly and informatively and offered relevant suggestions when appropriate without trying to talk us into something.
Jason was simply terrific, I’m sure it wasn’t easy with our group which had many questions, comments, suggestions and special requests. However, he handled everything perfectly and saw to it that everyone had a great trip. He took care of all the situations that came up (as they do on every tour) such as flight changes as they had little or no impact on the tour.
I want to applaud the drivers. They were very attentive. Buses were clean and for the most part the windows were spotless which allowed a good view and picture taking through them. The driver of Lijiang did an especially good job. The roominess of the buses chosen by Access China exceeded my expectations.
Paul & Mary W. – Michigan, USA (May 2010)
As for the trip; Holly and I had a wonderful time. The guides and drivers were all excellent; however we found Lily and Mr. Yang in Beijing to be our favorite. They were really a great team, were quite comical, and really got our trip off to a good start. The two of them immediately changed any preconceived notions about China and the Chinese people we had going into the trip and left us with an awesome sense of life in China. I really can’t say enough good things about them. Kevin in Chengdu and Thundrup in Lhasa were excellent as well, and quite frankly if we ever go back to China in the future, we’ll be asking for them specifically. =)
One thing Holly and I really enjoyed was eating with the guides and drivers. I understand that the drivers may be a bit embarrassed that they don’t speak our language, but we found the interactions to always be both entertaining and educational. We also enjoyed the dining locations that were picked out, especially the more “local” ones where we were more or less the only “westerners” eating there. That was a lot of fun.
Thanks again for an awesome trip! =)
Dan & Holly T. – Maryville, TN (Private, May 2010)
We like to extend our sincere thanks to all of your associate in China. To say the least, we are utterly impressed. The three scenic destinations were the highlight of our trip. The only regret is the connecting flights. This is not your choice but it created certain degree of inconvenience.However, I understand the flights are beyond your control. Lastly, kindly extend our most sincere thanks to Michael for his effort in making our last flight more comfortable and his special trip to see us at the hotel in Beijing airport. Please accept our profound thanks to you and all your associates.
Dr. Charles Y. – Palo Alto, CA, USA (May 2010)
A quick note of thanks to you and your staff at Access China for making this such a memorable trip for my family and me. I know my mother had a particularly enjoyable time and I am grateful for all the patience and accommodations you exhibited during the entire process.
By far, this was the best experience I ever had with a tour company, FIT or group, and I will not hesitate to recommend you and your company to anyone in the future. I look forward to using you and Access again soon. Please feel free to use me as an unconditional reference.
When you get a chance, please let me know what other countries you service. I look forward to our next trip with you.
Aaron O. – NY, USA (May 2010)
I just wanted you to know how much I enjoyed our trip with Access China. It was certainly an “action-packed” 20 days. We saw so much and learned so much. Jason was just wonderful. Thanks for all your efforts in putting together this great introduction to China for us.
Peter M. & Helene K. – NY, USA (May 2010)
Both of our guides and drivers were wonderful as were the people who took us to and from the airport in Hong Kong. Thanks to you and your staff our Trip went very smoothly . A few suggestions I would make r as follows. In Beijing I would tell future clients about some other sites that might interest tourists such as the summer palace, the llama temple and the 798 art district a soho type area. I would also tell them about Mao’s tomb and give them the limited viewing hours in which you can see it. As far as the expo I would tell them not to bother seeing Denmark, Australia or the UK. They should focus on Asia. China is fabulous but you need to let them know that you need tickets in advance. We also heard that Saudia Arabia is great but we did not see it as the lines were too long and it was late in the day at that point. We were also told that the USA exhibit was not too good but that Canada was interesting. Thanks again for all of your help with planning our trip.
Mitchell & Adela K. – NY, USA (Private, May 2010)
We were very impressed with the services provided by Access China Tours in both China and India. All the guides were first rate and we enjoyed the experiences that we had in both countries without reservation. Tibet, as expected, was a highlight, and our trip across northern India was absolutely fascinating. In China we thought that the itineraries were very well planned and, although we met inclement weather in much of the country, this did not detract from the trip in any way.
We recommended Access China Tours to a Swiss couple that we met on the ship on our way to Cape Town and I hope that you managed to help them out. We ourselves would use Access China Tours again.
Thanks again for providing excellent service, and we look forward to traveling with Access China Tours again on future trips.
Ian & Alison H.- British Columbia, Canada (Private, March 2010)
Everything went well in Shanghai. With your kind assistance Allan (guide) has made Shanghai one our favorite cities. The Watertown tour followed by the TV Tower was indeed a pleasure to see privately…and the weather has been excellent. Our ship parked opposite the TV tower, with a excellent view from our cabin of both it and the BUND at night lit up for the Expo.
Allan is very professional, great English, and easy going…I would highly recommend him…
Other than Hong Kong the tour has been all we could hope for….Thanx
Garth & Cheryl R.— Alberta, Canada (Private, April-May 2010)
It was a long plane ride from Mumbai to NY, though we were lucky that we were in the bulkhead. We have you to thank for that. India is truly incredible! You aced it again for us!
Newt was not a “happy camper” going to India. He was reluctant because of the many stories about the poverty and the masses of people. It’s there, but unfortunately it is everywhere. The positive thing is that the country is becoming economically sound and things will get better. Most Americans are dubious about the trip, food, people, etc. but we only experienced graciousness and a genuine welcome. The drivers and guides were great! The hotels (palaces and resorts) were beautiful. Food was wonderful! Though I am sure that we experienced the “mild spicy” and not the real Indian cooking.
I plan to write a letter to each of the tour companies and tell them how wonderful everything was, especially our drivers. They were always concerned about our welfare. If you need us to convince anyone about going to India, feel free to have them contact us. Actually, a friend of ours will be contacting you for a similar trip. Hopefully, I will be able to convince Newt to see the East and Northern parts of India in the near future. Again, thank you for an incredible and wonderful experience.
Ellen and Newt M.— New York, United States (Private, March 2010)
We had a wonderful trip thanks to you!
You made our trip to China an unforgettable experience. Everything and everyone from the very beginning was efficient, informed, charming and knowledgeable. Exactly what we were looking for. From planning our trip with you to our arrival in Beijing, everyone was welcoming us with a smile and doing their best to make our trip wonderful.
We look forward to our next trip to China.
I thank you.”
Rocio M. and Lyon J. – Quebec, Canada (Private, March 2010)
I would like to say on behalf of Carol and myself, what a wonderful trip we had and thank you for the terrific job you did. The trip went off without a hitch and our experience certainly exceeded our expectations. I have already recommended you to some friends who are planning a trip to China. Thanks again for making our trip so special.”
Carol & Norm L.—Ontario, Canada (Private, September 2009)
My husband and I did indeed have a marvelous time in China. We are still reminiscing about our wonderful trip. You have outdone yourself. The tour was simply divine. We did not feel hurried during the tour. Our expectations were more than met. Despite having only 10 days, we managed to get a feel of each of the cities we visited. The tour guides are to be commended too. They were so knowledgeable and had a wealth of information. Thank you.”
Sylvia S.—New York, USA (HGT, July 2009)
Thank you for all the extra help you gave us while we were in China. My mom was able to get into a walking boot in Shanghai which really helped her mobility and her spirits. Airports were still a bit tough, but for the most part we were able to get wheelchairs and help. Your local guides were really good and helpful. Jason in Beijing was far and away the best. He really went out of his way to help us and do special things for the kids and my mom. We really liked him.
The trip was really fantastic and the accommodations were wonderful. The family suite in Beijing was a hit with the kids. The Four Seasons in Shanghai was one of the best in the world. They did a lot of extra things for the kids (snacks, treats, hats, and slippers when we arrived) and the staff was top notch and super helpful with my mom. The crew on the Jenna were great and always helpful with my mom and loved the kids.
We most certainly would travel with ACT again, it was a wonderful experience. Also, we appreciate your encouraging us to get travelers insurance, we got it mostly because we were worried about the H1N1 flu but it helped make a challenging situation as easy as possible. The people we dealt with were pleasant, easy to reach, and got us the best care very quickly.”
S. Owen—California, USA (Private, October 2009)
We had a very good trip and I was totally pleased with the Access China Tours’ services.
The guides were very knowledgeable and personable. No complaints. I would rate them all very positively and add that our guides in Beijing, Shanghai & Lijiang were exceptional!
The Banyan Tree in Lijiang was certainly among the very best hotels we have ever been in, and I have traveled to over 60 countries. Also the Fuchun Resort was super. The Peninsula room was a little small, but the service and accessories were top notch.
- The Acrobatic Show was outstanding!!
- When we decided to cut our stay in Shangri-la and go a day early to Beijing, I was VERY pleased with the service, attention, and willingness to accommodate our choice by your staff. They did a super job!”
W. Galloway—Florida, USA (Private, September 2009)
We did have an excellent time in China, and saw a lot of the countryside after the Yongding Tulou. As always we were much impressed by the highways connecting the different cities and towns. Our driver Mr. Tong was excellent, careful and safe, making our trip so much more enjoyable. I would highly recommend him to anyone who is interested.
As you can see we have a very good time in China (the Liting Hotel is a five-star hotel at four-star prices), and we thank you for all your help and advice.”
TK & M Wong—Illinois, USA (Private, June 2009)
Thanks so much for making our trip to China such a wonderful experience! We enjoyed every city we had the opportunity to visit. The guides and drivers all made every effort to make sure all our needs were met. Accommodations were excellent. We were able to have a variety of foods.
It was pleasure to work with you and members of your organization.”
A & B Fisher—Arkansas, USA (Private, April 2009)
What people say about our tour managers:
I am happy to pass along some comments about the trip, and Jason, in particular. (I have worked part-time as a tour escort for about 20 years, most recently conducting safaris in East Africa. I share that detail at the outset because I am able to see the position of tour manager from 2 points of view: group member, and tour escort.)
The trip was well executed. I do not know any itinerary that is more comprehensive… Amazingly good weather all along our route made the trip even more exceptional.
Our accommodation throughout the trip was outstanding. It was good to begin in Beijing in the little hotel because that eased us into the environment we would have for the next 4 weeks. Of course, we loved the times when we discovered that our hotel rooms were of the 5 star western world style. Food was an adventure; however, Jason always ordered on our behalf, and was sensitive to our rather conventional pallets.
Jason was excellent in his role of tour manager. He opened so many doors for us, often anticipating our needs even before we expressed them. He was very accommodating, and sensitive to our western world perspective. There was never a question he evaded. Over 28 days, we journeyed along together, sharing surprises, challenges, and unexpected opportunities—and in the course of the month we became friends. What more can you ask of a tour escort?
I would readily recommend Access China Tours to any one, and offer myself as a reference should that need ever arise.
The best test of a good travel experience is the inclination to return to the destination as soon as you arrive home. I’m ready to go back to China!”
W. Johnstone—Ontario, Canada (Private group, May 2008)
We would like to thank Access China Tours for a wonderful time in China. We saw tons of interesting sights, ate new foods and thoroughly enjoy talking with our guides and learning about many different aspects of Chinese life. We are extremely grateful to Michael for his assistance in arranging medical assistance when my husband needed it and for solving little packaging problems with items we collected. Thank you very much.”
B. & D. Lamb—British Columbia, Canada (Private, August 2008)
What people say about our guides:
We were pleasantly surprised to discover only my wife and I were on the tour and the personal attention we received from the guides and drivers was fantastic. Everything that Access China Tours provided was beyond our expectations. The sights we saw in China were exciting, historic and colorful. We have lots of wonderful memories and would highly recommend Access China Tours for touring China.
In Beijing, our guide Anna was very nice and even took us to an acrobatic show that was not included on our itinerary but she thought we could enjoy. She always asked us if we spent enough time at each place and waited patiently as I took pictures. We even got her to take the toboggan run at the Great Wall for the first time. She was very considerate when ordering food to make sure we would enjoy the meal.
In Xian, our guide Angela was the sweetest and our favorite of all the guides and she ended up being a last minute replacement for our scheduled guide. She went out of her way the first night to take us to the night fountain show at Big Wild Goose Pagoda and then to the Muslim street market and city wall. She always made sure we were having a fun time while seeing all the sights and we learned a lot about the Chinese culture from her. She was very helpful at the airport getting us checked in as we left for Chengdu.
In Chengdu, our guide Sammy was compassionate when my wife got sick and we had to cancel the first day’s activities. Since that left only one day in the city, she make sure to revise our schedule and include the big highlights. Visiting the Panda Research Base and holding a panda and seeing the largest sitting Buddha in Leshan were among the highlights of our trip. She even took us to a tea house and we talked about her experience in Wolong during the earthquake that past May.
In Lijiang, our guide Gumin greeted me with a birthday present and also had a birthday cake at our dinner. She rearranged our schedule because of rain so we could try and see the Yu Long Snow Mountain in better weather. She also let us stop at a local golf course so I could do some shopping.
In Kumming, our guide Zhang was very concerned about my wife’s health as soon as she greeted us and we told her everything was fine. We got stuck in a heavy rain at the stone forest and she got us a ride back to the car on a golf cart. She took us to a local restaurant and a private room for a crossing bridge rice noodle dinner. She was very helpful when talking to the local people. We enjoyed hiking at the Western Hills and learning about the local customs.
In Guilin, our guide Ning took very good care of us on the Li River cruise to ensure we had excellent seats and pointed out all the scenic areas along the river. We had some extra time in Guilin so she took us to an art school to see some scroll paintings.”
B. and T. Preece—Connecticut, USA (HGL, October 2008)
Response from a travel agent:
My clients returned 30Oct and I just spoke to them.
Very impressed with your tour company – the wonderful guides, who knew so much about the history, culture etc…and the tour guides were very flexible with time spent in different areas – especially the one in Hong Kong who changed the city tour to the next day so that the Fleming’s daughter could go along with the parents and see the sights…The Flemings were absolutely thrilled that this was able to be arranged.
The guides were of great assistance at the airports and even in one case, when they traveled by train…the guide was there to meet them and assist with luggage etc. which the Flemings really appreciated – they said they never felt lost or uneasy – as someone was always there for them. She also mentioned that the cars were spotless and they were excellent drivers.
The hotels you arranged were beautiful, with lovely rooms and good breakfasts. The dinners were excellent!
I have to say – thank you as well…..even though my client chose your company (it was recommended to her by a neighbor)…it all went so well and they were so well taken care of and loved the flexibility of it all – I will most definitely be suggesting your tours for any other of my clients that are interested in this kind of quality in a tour to China. It sure beats being on a bus load with 35 other people.
Again – thank you for your efficiency, excellent service and making this an unforgettable trip for my clients.”
Ruta at Uniworld Travel—Ontario, Canada (HGP, October 2008)
The most outstanding memory of our trip was our exceptional guide – Miranda! She was caring, bright, articulate, and funny. We felt secure every minute. She gave 150% every minute and never hesitated to go out of her way to please us. Can’t say enough about her and the feelings were unanimous!! We all love her.”
Alberto P.—Arizona, USA (YZ3, May 2008)
I think “stunned” is a fair word to describe how we were taken by Jason. He went so far beyond the role of a tour guide that we kept asking each other, “Is this for real?”
Jason is smart, conscientious and charming. There was no question too far afield for him to deal with, and if he did not have an immediate answer for some of the stranger ones, his ubiquitous cell phone and Baidu (or Google) cleared it up.
He never missed a beat, always keeping the tour moving well, and he was the proverbial mother hen, making certain none of us foot-draggers were left behind.
But most of all, we think it was the personal relationships he developed with all of us that made him so much fun to be with. By the time we left him in Shanghai, we knew we had made a new friend, not just a business acquaintance.
We hope someday to return to China, and when we do, we’ll be contacting Access China Tours and asking how we can do another tour with Jason. Thanks very much.”
M. & J. Kramer—New York, USA (HGT, September 2008)
Having the guides to ourselves was very rewarding. We had their undivided attention and they took care of our every need! We shared stories of our families and personal lives. At the end, we had become very close and it was hard to say goodbye.”
I. & M. MacLeod—California, USA (Private, May 2008)
You may or may not know that Bob and I run our own tours in Africa. From our experience, Jason was the perfect guide for our tour and its size. Not only was the tour well run, but he was very sensitive to our needs and desires both individually and as a group. It was a long trip and I am sure he was exhausted after 28 days straight but he did not show any wear. The trip was the right mix of travel, sites, culture and history and shopping. I have a new view on China, its politics and its potential. While they have many challenges, they have a very strong foundation from which to draw. Thank you for your assistance.”
Robert R.—Ontario, Canada (Private group, May 2008)
Here are some general comments:
Thank you for your hard work. Our visit to China was so memorable. Access China Tours was fantastic in every city.
We were in Beijing on May 12 when the devastating earthquake occurred. We were scheduled to fly to Chengdu on May 16. Michael of the Beijing office was very professional. He rearranged our schedule to give us an extra night in Xi’an, and 1 night in Chongqing. We were very grateful to him and for his expertise. The rest of our itinerary went as scheduled.
The guides in each city were terrific, very knowledgeable and personable. Several times we requested slight changes in the schedule, and our requests were accommodated.
Thank you so much for your help with all of the details.”
C. & P. Simon—California, USA (Private, May 2008)
The trip was terrific. You did a great job on the choices and arrangements! Mr. Lee was instrumental in solving some considerable problems that came up. He did a great job and we commend and thank him. The guides were all exceptional, friendly, helpful, informative and competent.
Cherry, you were so helpful. We had a great trip in large measure because of your professionalism and efforts. Thanks again.”
T. Jobe —California, USA (Private, March 2008)
This is our first experience with an entirely private tour for the whole trip. It has been a very pleasant trip. All tour arrangements have been perfect and professionally handled. It was a very memorable experience for both of us.”
J. & L. Wong—Wisconsin, USA (HGT private, September 2007)
We had an outstanding adventure in China. Our group was fabulous with Jason looking after all our needs and concerns throughout the trip. Jason and the different guides were excited about sharing their country with us….. The small group size and having a tour manager made moving from site/activity so much easier which in turn allowed us to stay a little longer at many of the sites. The combination of well-known tourist sites ie the Great Wall and the Terracotta Warriors along with the silk Embroidery Institute, Longsheng Minority Village with beautiful rice fields, the jade shop, the Yangling Archaeological Site to name a few made for a very full and fabulous itinerary…Thanks for a trip of a lifetime.”
Jane R.—British Columbia, Canada (YZ3, October 2007)
The trip was just super. Jason was the most wonderful leader and did so many special things for John and me – helping us catch up on all of the sightseeing we had missed by getting into Beijing a day late, arranging for us to meet and have dinner with our friend in Chongqing, giving me advice and helping me negotiate several purchases, taking great care for our physical well-being on several occasions such as the walk up to the rice terraces in Longsheng, and on and on.
We also really enjoyed our guide, Lilly, whom we had our first day in Beijing. She was just delightful! All of our local guides were good, particularly WaWa (? spelling) in Xi’an, and one of our favorite visits was to the Yangling Archaeological Site & Museum there! I think that our very favorite day was to Longsheng, although we did find everything in the trip so interesting.
Throughout the trip we felt so well taken care of and knew that Jason could take care of anything that came along. Oh, I also want to say how much we appreciated YoYo – the young lady who took us to the airport in Shanghai. John and I had a little difficulty at check-in – we were upgrading our seats – and she took care of it and did not leave us until we went through the final security check.
Plus, the group we traveled with was such fun. Everyone got along so well and after a few “lazy-susan” meals, we were just like one big family.
Thank you so much for finally getting us to China and for making it such a great experience!”
J. Meyer—Louisiana, USA (YZ3, October 2007)
We had a FABULOUS trip. I would travel again with Access China in a minute, and will recommend it to everyone I know. These were the most stimulating, fascinating, eye-opening two weeks and everything went seamlessly. Doyle, our tour manager, is a gem.”
B. Harrison—New York, USA (HGR, September 2007)
We enjoyed everything planned for us in PRC. Our guides were all wonderful and allowed my seven 1/2 year old daughter to feel comfortable. Some guides were extra friendly such as Vicky & Kitty – they held my daughter’s hand and asked her questions. Kitty was very pleasant and kept people from trying to solicit us….. ACT is a very dependable company. Thank you.”
Allison and Adam—New York, USA (Private, April 2007)
We all enjoyed the trip very much… We appreciated the flexibility and cooperation of the guides in adjusting the itinerary… Jason was wonderful to work with; diligent, friendly, and flexible. It would have been less enjoyable and confusing for us without Jason’s attention and handling of the changes in the airline departures and the train delays. The local guide in Xian had an exceptional knowledge of the Terra Cotta Soldiers and his English speaking skills and comprehension was the best I have experienced. Dolkun’s personality and sincere interest in sharing his culture was much appreciated and thoroughly enjoyed by all. Imam’s flexibility and spirit of adventure, he helped us buy at sheep at the Opal Monday Market, made for one of the most memorable experiences of the trip.
The personal touch of recognizing Bruce and Rick’s birthdays, and Bruce and Sue’s wedding anniversary was good and appreciated. Again, all in all it was a very good trip. We are already talking about returning to China in 2009 and visiting Tibet and other localities we discussed with Jason. And, we certainly would want Jason to be our tour director again. Thank you for helping us put together another memorable experience.”
Sam & Margaret O—California, USA (Private Group, July 2007)
We cannot have enough high praise for Joseph and the contribution that we made to our trip. He is a wonderful young man who is highly organized, very efficient. His English is excellent and he has a pleasant personality and a good sense of humor. We would highly recommend him and Access China Tours to everyone.
Access China Tours and your offices did everything to make this trip enjoyable, pleasant and easy. The hotels were top notch and the restaurant choices (on the whole) were excellent.
Cherry, we can’t thank you and the staff of Access China enough for the wonderful job you did. The total trip experience was great, from the activities that you chose to the hotels to the restaurants. We will be sure to recommend Access China to all of our friends that are considering a trip to China.”
L.& S. Silver—Arizona, USA (YZ3, July 2007)
Thanks to Access China Tours for doing such a fabulous job in planning the tour YZ3 (Yangzi,Suzhou, & Golden Route) I participated in with my friend Margo from July 9th-24th. The tour surpassed my expectations!
In the planning stages, Cherry, you were very helpful in answering any of our questions to help us prepare. We were quite excited, not to mention nervous too, taking a trip so far from home and to an unfamiliar country. Our Tour Manager, Joseph, was waiting at the Beijing airport with a friendly face and a calm manner that immediately made us feel welcome and comforted.
Throughout the tour and up to the last minutes, Joseph paid great attention to each individual and made sure that things went smoothly. He was sensitive to the needs of each person, developed an understanding of each person’s temperament and handled any problems with care and efficiently. As the days passed, little personal issues arose that Joseph’s kind, calming manner and expertise solved quickly and thus enabled me to fully enjoy my trip. He was a great asset to the tour in so many ways, not just because he was there but because of his wonderful personality traits that made him well suited to this role.
Before we left for the trip, I was a little worried that the itinerary might be too full but it turned out to be just right. Margo and I had several personal goals for this trip and they were all met beyond expectation. It was truly difficult to think of any criticisms for the evaluation that we filled out. If you do have any questions about our comments, please do not hesitate to call or email for clarification.
It was truly the time of our lives… We were sad to end our trip and have very many wonderful memories of China and its people. I will highly recommend visiting China and Access China Tours to my travel agent and friends-Thank you again and again!”
P. Hess—New York, USA (YZ3, July 2007)
When we arrived at the Dingshan Hotel in Nanjing, Ms. Liu had already left our train tickets with the concierge, and later Lucy from Beijing called to find out the car number so that Mr. Zhu could meet us exactly at the right point on the platform in Jinan! Mr. Zhu has been a wonderful guide and we thank you for assigning one of the top local persons to us; Hilary and he have communicated so well about all things related to Kongzi and Mengzi! We have especially enjoyed the ambience of the old town in Qufu and even rode yesterday in a mache to the local of Kongzu’s tomb. The Taishan experience was great, too, as we had a clear but not too hot day. The hotels are very good and very comfortable.”
Lewis and Hilary Josephs—New York, USA (Private, June 2007)
We were led by the best guides we have ever experienced whose knowledge of the tour highlights was terrific. The hotels you chose were superb and, with the help of our guide in Chongqing, we were able to upgrade to the Shangrila Suite on the Yangtze River cruise…a real experience for us both… Thank you for your good work.”
M. and G. Herzog—Arizona, USA (Private, March 2007)
I want to compliment you with the expertise and professionalism you conducted the entire tour. I never did a tour before, since I always travel on my own, and joining large groups is not for me. But Gene and I felt we were treated as if we were part of a VIP contingent. All the guides were good, Oliver and Christy were great. Tiger Lee was exceptional and we had the shortest time with him. I think we introduced both Oliver and Christy to areas they did not go very often and they were flexible and very helpful… Thank you very much for your attention to detail.”
M. McFaull—California, USA (Private, March 2007)
Thank you for providing us with a wonderful trip to Shanghai. Everything went as planned and we appreciate your professionalism as well as that of all your colleagues with whom we came in contact. Thank you again for a great trip – your organization is top flight.”
Mr. & Mrs. Ryan—New Jersey, USA (Private, March 2007)
We are extremely pleased with our Access China Tours experience, both in terms of the quality of hotel accommodations and restaurant and the tailoring of our tour arrangements to our particular interests and needs. Thank you to the organizers both in China and in North America and to all our wonderful guides for working together to make this an experience we will remember fondly and vividly.”
Steven & Diana O—Missouri, USA (Private, December 2006)
We must compliment you on Michael, our Beijing contact. He was always helpful, he always knew who was calling before I identified myself, he was very responsive and got back to us quickly when changes were being considered. We always felt he could be depended upon to meet our needs.
We were pleased with the guidance and service you provided. The quality of accommodations was significantly higher than we are accustomed to but we enjoyed the luxury after each day’s touring. We were amazed to have had refrigerators in all but a few rooms. Locations were outstanding.”
Stuart & Reena D—Oregon, USA (Private, October 2006)
Everything about the trip was just great! Our guides, accommodations, itinerary, sights and food all exceeded our expectations. Thank you so much for providing a wonderful experience! If you ever need a reference for your services, please call me – I would be more than happy to give your company an excellent review!”
P. & T. Maher—Pennsylvania, USA (Private, October 2006)
Access China Tours is the BEST! I had a wonderful experience and enjoyed all that I saw and did. Your organization is fantastic! Thank you so very much.”
Barbara H—California, USA (HGT, October 2006)
Tony, the local guide, has been great and the hotel is most pleasant. We did the camel ride out to the sand dunes this morning which was fun… The food has also been a highlight of the trip. We have been taken to great restaurants – both large and small – and had wonderful meals. We are keeping the courses down to 3 or 4 but enjoying almost every dish… Your representatives are all doing a great job. I am amazed at the changes in the Chinese highway system in the last 3 years – lot more divided highways than the last trip.”
Greg & Nancy M—British Columbia, Canada (Private, Oct-Nov 2006)
What people say about traveling with families to China:
We think you should certainly advertise your tours for families. We are passing your contact details to families who have learned of our experiences. This was a great experience in China for us…… It was equally interesting for the adults as well as the children.
All of the guides were excellent with the children and actively involved them during the sightseeing. However, we must give special mention to Sunny in Beijing and John in Huangshan who were both exemplary. They freely opened up about their personal experiences of growing up in China, so that we could gain a deeper understanding of Chinese culture and way of life. John invited us into a village where we could see firsthand how farmers live. This was especially interesting to the children who could appreciate that life can be hard in rural China, and value the quality of life we enjoy in Canada.
Thank you for a wonderful holiday and experience.”
David W & Chris D—Alberta, Canada (Private, July 2006)
We had an amazing time in China. Access China Tours did an outstanding job organizing our trip. Michael, the trip manager in Beijing, is very professional and responsive. He coordinated all details and provided last minute trip arrangement for Shanghai and Hong Kong. The drivers and tour guides were very good. We spent 3 wonderful weeks in China according to our family interests and pace thanks to Access China Tours. We will definitely return and will recommend your company to our friends.”
M/M Williams—Pennsylvania, USA (Private, June 2006)
We were completely happy with all accommodations. The Grand Hotel Beijing and The Westin (Shanghai) were our favorites but everything was comfortable and we were delighted with this aspect of the trip. We loved seeing people doing exercise in the park of Temple of Heaven. I wish we had more time in Shanghai-another day or two. One day was not enough. This was the most interesting and best organized vacation we ever took. You are great. We have already recommended you to many people.”
J & J Levine—New York, USA (HGP, April 2006)
You did exactly what I needed – took care of all the logistics so I could focus completely on the research I needed to do. Every place I went someone was waiting for me & then “delivered” me to wherever I needed to be. There appeared to be a slight hitch in Chongqing, but it was resolved within ½ hour…… More than anything, however, I want to emphasize that the service you provided before and throughout the trip was excellent. As a result, I was able to “extract” from my time in China the absolute maximum. Thank you!”
E Nelson — Massachusetts, USA (modified YZ3, May 2006)
Outstanding feature of 3 week trip because we got to see 1) a major world river and the people & culture along it; 2) largest water conservancy project in human history, and 3) chance to relax a bit. Balance of time allocation was good; efficient movement between airport and hotels and sightseeing venues. Guides were flexible, allowed us to add, drop venues on the go; well-designed, well-paced tour package; highly responsible guides – no problem with language; food all good. This was an outstanding three-week; many lasting memories.”
K & M McKinley — Oklahoma, USA (Private, April 2006)
Cherry, the trip was all I thought and more – I’m still amazed that I actually walked on the Great Wall, saw the Terracotta Warriors, and cruised on the Li River. The sharing with Liz was fun and educational; I know we’ll keep in touch-thanks for the pairing. Food was smashing – so much better than anything in NYC; my kids tell me that other US cities are better; I’ve been raving to everyone……..all the restaurants were inspired choices. I ate Chinese breakfast everyday at the hotels too. Guides: as you must know, Sunny in Beijing is excellent; in Suzhou, Wang was a fine combination of language teacher, historian, and friendly companion……..Thanks for all.”
J Chillrud — New York, USA (HGR, May 2006)
Mrs. Kafka at Wolong Giant Panda Preserve. Oct. 14, 2002
It is impossible to put into words how fully satisfied we were with this trip. The guides without exception were excellent. The accommodations at every stop were the best available and our itinerary could not have been improved on. Even our guides made favorable comments on our (your) choice to spend two nights in Yangshuo so we could enjoy the local color in Yangshuo and Fuli. The choice to walk the Sacred Way in Beijing and forego the Ming tombs was also a wise and time-saving move… Also the side trip to the Hutong was extremely interesting as we were able to visit in the home of a 42 year resident who cheerfully answered all of our questions.”
D.Caldwell—Massachusetts, USA (Private Trip, September 2002)
Please view what is included in our tours. Feel free to browse through our luxury and adventure tours. If you don’t see exactly what you like, we are happy to arrange a private or custom tour for you.
To see pictures of China visit the photo gallery. Thank you for your kind attention.